Shipping policy

Attention: Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.


The email you received with your tracking information is the best resource for updates and the timing of your order delivery.

In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.

We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO BE DELIVERED?

We will process your order within 1-2 days after you place it. It usually takes 7-14 days for your package to arrive.

HOW CAN I ENJOY A FREE SHIPPING POLICY?
Free shipping on orders 0~$109 (remote countries and regions not included). Both shipping costs and shipping methods should be subject to what is stated on the Payment Page, and this may vary for different delivery destinations.


At HBTower, we value each and every single customer. Our top priority is making sure the items get delivered to our customers as soon as possible.


For logistical reasons, some items purchased in the same order may need to be sent in separate packages. This means you may not receive all your products in one package.

Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address or custom clearance imports.

While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third-party shipping companies to facilitate our deliveries. We cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.